System Analyst & Developer

GRS is an international adolescent health organization that leverages the power of soccer to educate, inspire and mobilize at-risk youth to overcome their greatest health challenges, live healthier, more productive lives, and be agents for change in their communities.

Position Summary:  This position is responsible for continually evolving Grassroot Soccer (GRS) data management systems.  The role ensures our database, which primarily stores program monitoring and evaluation (M&E) data aligns with our strategy and adequately captures key programmatic and partners activities in GRS priority geographies.  This role thinks and acts quickly and creatively to keep GRS at the cutting edge of Salesforce optimization, without straying from user experience or system integrity.  Although often a behind-the-scenes position, the position holds significant responsibility:  translating requirements into effective products, conducting data maintenance and quality, generating reports, and training users.  The Systems Analyst and Developer will manage and administer the custom Salesforce/Force.com application. This role will support GRS grant managers, program managers, business development (BD) and M&E managers to determine the role of Salesforce or related system feature and/or function in the organization.

Responsibilities

  • Routinely gather user requirements and make configuration-related changes in the application including, but not limited to, adding new fields, editing page layouts, creating reports and dashboards, creating workflow rules, and designing approval processes.
  • Routinely train and support users in understanding the flow of work in the application, in using the application effectively, on system changes, and report building. Create “how-to” internal guidance and relevant trainings.
  • • Perform ongoing data cleaning, data quality assurance, and user adoption troubleshooting to ensure successful uptake of the application.
  • Work closely with GRS Grant, Program, M&E and Business Development managers to determine the role of Salesforce or related system feature and/or function in the organization.
  • Track and analyze past trends and current conditions, report out to Managers quarterly on interesting trends, patterns, anomalies, etc. May include further analysis of specific problems for stakeholders, analysis of impact and mitigation of consequences, creating a plan, training users, testing and monitoring of functionality.
  • Manage and oversee the position of Assistant Global Systems Analyst.
  • Please see full job description for additional responsibilities.

Specifications & Competencies

  • Educational Qualification: Relevant degree required.
  • Work Experience: 3-5 years’ work experience with systems and processes to support, collect, analyse and report data for program and organization learning. Experience working in international development and M&E in Southern Africa preferred.
  • Technical Skills: Exceptional command of the Salesforce/Force.com platform or comparable data management system; Salesforce Administrator Certification (ADM201 and DEV401) preferred. Ability to program in Java, HTML, Apex, or Visualforce preferred. Proficiency in Microsoft Excel required.
  • Analytic Skills: Demonstrated ability to understand and/or anticipate organizational and business needs and to translate those needs into clear reports and dashboards. Knowledge of SPSS, Stata, or other analytical software preferred.
  • Communication Skills: Demonstrated ability to collaborate with respect and collegiality with staff at various levels of seniority and across business units. Excellent verbal and written communication in English. Patience in understanding and explaining issues within a multi-cultural environment is a must.
  • Work Style: Comfortable in a fast-paced environment with tight deadlines, managing multiple priorities. Motivation to tackle projects independently and acute attention to detail required. Desire to expand skills and innovate to help build the capacity of others.
  • Please see full job description for additional information and how to apply

Job Overview

Date Posted

April 21, 2017

Location

TBD, Johannesburg or Cape Town, South Africa

Job Type

Full Time