Assistant Systems Analyst

Responsibilities

• Routinely gathering user requirements and document changes and adjustments in the application including, but not limited to, adding new fields, editing page layouts, creating reports and dashboards, creating workflow rules, and designing approval processes.
• Routinely training and supporting users in understanding the flow of work in the application, in using the application effectively, on system changes, and report building. Create “how-to” internal guidance and relevant trainings.
• Assist with identifying cases that are urgent and need the immediate response to be resolved.
• Assist with resolving and documenting cases correctly and reach out to the customer who logged on the case to confirm if the case has been resolved.
• Assist with documenting the User and Functional Requirements from the Impact Teams for the System Analyst & Developer to make required changes in the system.
• Formulate the system test plans in consultation with the System Analyst and Developer
• Carry out unit tests on the system changes as instructed by the System Analyst & Developer
• Run Grant-specific reports monthly, quarterly, annually and when need arises

Specifications & Competencies

• Technical Skills: Exceptional command of IT systems
• Preferred ability to program in Java, HTML, Apex, or Visualforce
• Proficiency in Microsoft Excel required
• Analytic Skills: Preferred knowledge of SPSS, Stata, or other analytical software
• Communication Skills: Excellent verbal and written communication in English
• Acute attention to detail